General information

COOKIE POLICY

When you visit our playerone.be website, cookies are placed on your computer, mobile or tablet.

Our website is designed to meet the needs and expectations of our visitors. One of the reasons we use cookies is, for example, to allow you to log in and access your account.

This page is here to help you find out more about how cookies work and how to modify their settings.

COOKIE POLICY

These cookies are required for visiting our website or the use of certain parts thereof.
They enable you to:

  • navigate between the various sections of the website
  • fill out forms
  • securely verify your identity before granting access to your personal data upon creating a personal account.

If you refuse the use of cookies, certain sections of the website will be altered or stopped.

Payment methods

On playerone.be, we offer a wide range of payment methods. You can pay by Visa, MasterCard, Carte Bleu, PayPal, Bancontact, etc.

For all your payments, the transaction is secured by SSL encryption technology. All your payment details are encrypted from your computer to the bank’s server. This information remains confidential and cannot be seen or used without your consent. Payments are carried out via the ATOS WORLDLINE platform

PROTECTION OF PERSONAL DATA

The data collected within the framework of an online sale is required to take into account your delivery.

This data is solely used and processed by playerone.be for the purposes of managing your order and delivering your goods

In accordance with European law on the protection of personal data, you will have a right to access, modify, rectify or delete your personal data. If you would like to exercise said right, you may write to the consumer service of MB Distribution SPRL, 13 Zénobe Gramme, 1300 Wavre, Belgium, or send an email to [email protected]

Delivery

Orders for available items are normally expedited within 24/48 hours on a workday* (Belgium, Luxembourg) and within 72 hours on workday* in France.

When you place your order, you can request your order to be delivered to an alternative address (work, parents, etc.) at no extra cost.

All deliveries are handled by post. (https://www.bpost.be)

Terms and Conditions

These terms and conditions hereby define the conditions under which PlayerOne, whose head office is located at 19 Zénobe Gramme 1300 Wavre, provides the user with an online sales and ordering service (the ‘PlayerOne online shop’). These terms and conditions may be supplemented by conditions specific to certain sections.

These general conditions are applicable to all orders for equipment. Consequently, the fact of placing an order implies the full and unreserved acceptance by the customer of these general terms and conditions of service. No special terms and conditions may, unless formally accepted in writing by PlayerOne, prevail over these terms and conditions. Any clause to the contrary imposed by the customer will therefore, in the absence of express acceptance, be unenforceable at PlayerOne, regardless of when it may have been brought to the attention of the latter.

The consumer has the right to notify PlayerOne that he/she renounces the purchase, without penalty or reason, within 14 calendar days from the day after the day of delivery of the goods.

In case of exercise of the right of withdrawal within the above-mentioned period, only the price of the purchased product(s) and the shipping costs will be refunded. The return costs remaining at your expense. Returns should be made in their original condition and if possible accompanied by a copy of the purchase invoice.

The right of withdrawal does not apply to orders with an in-store withdrawal.

Return address : PlayerOne, 19 Zénobe Gramme, 1300 Wavre, Belgium.

A withdrawal form is available via this link: Click here

For items in stock at the time of ordering and to be delivered to your home, the delivery time is set at 48 hours for the Benelux and 72 hours for the rest of Europe.

For pre-ordered items, the delivery time is set at 48 hours for Benelux and 72 hours for the rest of Europe, starting from the availability of the item.

In case of a « Click&Collect » order on items in stock at the central office, the delivery time in store is 72 hours or 12 days depending on the point of sale. The delay per store is notified on each product sheet.

Payment must be made upon placing an order, including those for pre-order products.

The prices listed on the Online PlayerOne website are in Euros and include all taxes (including VAT).

We can accept your orders within the limits of available stocks. We inform you of the availability of the items sold on the information page of each item. If, despite our vigilance, the items are unavailable, we will inform you by e-mail as soon as possible. In case of permanent unavailability, your order will be automatically cancelled and you will be refunded.

In the case of Limited or Collector's versions, PlayerOne reserves the right to limit orders to one copy per person, until the last day before the product’s release. ShopForGeek also reserves the right to cancel one or several orders in the event of insufficient stock from the supplier, until the last day before the product’s release.

All items sold through the PlayerOne online store are covered by a 2-year legal warranty.