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Frequently Asked Questions
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Which payment methods are accepted?
Visa, Mastercard, Paypal, Bancontact, Carte Bleue, Maestro, V Pay.
Which countries do you deliver to?
Belgium, France, Luxembourg, the Netherlands, Italy, Germany, Portugal, Spain.
How can I check if my order has been sent?
Via your customer account, by clicking on the ‘My Account’ tab. Then select ‘My WEB orders’.
What are the delivery times?
Within 24 hours for BENELUX and within 48-72 hours for the rest of Europe
What products can I buy on PlayerOne?
PlayerOne is an online shop offering a vast catalogue of POP culture merchandise. We sell decorative accessories, clothing, figurines, mugs, posters, lamps, toys, kitchen accessories and much more.
Can I cancel my order after confirming it?
You may cancel your order by sending an email with your order reference to
What should I do if I have not received a confirmation email for my order?
Check the status of your order online. If it does not appear, contact the PlayerOne after-sales service.
Is there a minimum or maximum order amount?
Can I get a refund?
Yes, within 14 days of purchase.
Which courier will deliver my order?
For Benelux customers, we will deliver via Bpost. For French customers, we will deliver via Colissimo (La Poste).
Can I have my order delivered to a different address from my billing address?
Yes, you can manage your addresses in your address book in the ‘My Account’ section.
What do I do if I receive a damaged or defective item?
We accept returns for defective items purchased on PlayerOne within the manufacturer's warranty period.
To contact the after-sales service, send an email to
Is it possible to return items and when can I do so?
Yes, you have the right to return items within 14 days.
What should I do if my purchases do not arrive?
Send us an email:
How do I change my details?
Click on ‘My Account’, then ‘My Information’ and change the information as necessary.
Is my data secure?
The website has an SSL certificate. In addition, passwords are encrypted in our databases. Payments are managed by ATOS Worldline.
How can I check how many Geek Points I have and my progress?
Click on ‘My Account’ and then ‘My GeekPoints’.
How do I check the availability of a product?
The availability is displayed on the product's page.
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